Privacy & cookies
This notice explains what personal information von.ie collects, why, and the choices you have. Last updated 27 October 2026.
Who we are
The website von.ie is run by VON Design & Engineering Limited, a company registered in Ireland (Company No. 825204), 65 The Paddocks View, Adamstown, Dublin K78 R4X1. We are the data controller for the personal information described here. For any privacy question or request, email office@von.ie.
What we collect and why
When you send an enquiry
Our contact and trade forms ask for your name and email address, and optionally your company, phone number, project type, the products you are interested in and a message. The form sends this to our office inbox as an email so that we can reply, prepare samples, brochures or quotations, and keep a record of our correspondence.
We use this information because you asked us to respond (taking steps at your request before a possible contract) and because it is in our legitimate interest to answer business enquiries. We do not use it for marketing lists, and we never sell or share it with other companies for their own purposes.
When you register a product or make a warranty claim
Our product registration form asks for the serial numbers of your VON products, the date and place of purchase, an optional order number, installer and receipt, and your name, email, phone and the address where the products are installed. We keep this to record your purchase and warranty, to confirm that each serial number is registered only once, and to deal with any warranty claim. We email a confirmation to you and a copy to our office. A warranty claim adds a description of the problem and any photo you send.
We use this information to perform our warranty to you and because it is in our legitimate interest to keep accurate product records. If you bought from our official stockist, MEP Stock, we may share the serial number and order number with them only to check a purchase or arrange a replacement. Optional product news is sent only if you tick the box, and you can unsubscribe at any time.
When you apply to become a distributor
The distributor application asks for your company and contact details and information about your business. We use it to assess your application and reply to you, and send you a copy of what you submitted.
Anonymous visit statistics
We count page and product views to understand which designs people look at. The counter records the page, the date and time, the website that referred you (only the site name) and whether you used a phone or a computer. It does not record your IP address, does not set cookies and cannot identify you. You can switch it off by choosing Reject in the cookie banner.
Server logs
Like every website, our hosting server keeps short technical logs (such as IP address, browser type and pages requested) to keep the site secure and working. These are kept by our hosting provider for a limited time and are not used to identify visitors.
Cookies
von.ie does not use advertising or social media tracking cookies. If you choose Accept in the cookie banner, we use Google Analytics (provided by Google Ireland Limited) to understand how visitors find and use the site. Google Analytics sets cookies (named _ga and _ga_*) that last up to two years; it does not load at all unless you accept. Choosing Reject also switches off our anonymous, cookie-free visit counter. When you make a choice in the cookie banner, your browser stores that choice (in local storage, not a cookie) so we do not ask again. You can change your choice at any time using Cookie settings.
Our typefaces are loaded from Google Fonts. To deliver them, Google receives your IP address, as with any web request; Google states that it does not use Google Fonts requests to build advertising profiles and does not set cookies for this service.
Who receives your information
Your enquiry is handled by VON staff. It passes through our website and email hosting providers, who process it on our behalf under contract. We share details with a supplier or installer only when needed to answer your request, for example to arrange a delivery, and only with your agreement.
How long we keep it
Product registrations are kept for the warranty period plus two years, and records of warranty claims for six years. Distributor applications that do not lead to an agreement are deleted within two years. Enquiry emails are kept for as long as needed to deal with your request and any project that follows. Enquiries that do not lead to an order are deleted within two years. Records relating to orders are kept for six years, as required for accounting and tax purposes. Anonymous visit statistics are kept as monthly totals.
Your rights
Under the GDPR you can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, or ask for it in a portable format. Email office@von.ie and we will reply within one month.
If you are unhappy with how we handle your information, you can complain to the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, dataprotection.ie.
Changes
If we change how we use personal information, we will update this page and the date at the top.